 |
TRC Interactive offers a variety of solutions
to meet all
your financial institution’s training needs.
You have the
ability to purchase full CD-ROM based training packages or pick
& choose courses from our extensive online library.
All of our training solutions can be blended with
your current training program or used as stand alone products.
Training Categories
| Teller | Personal Development |
| Compliance | Management |
| Sales | Transactions |
| Customer Service | Other Custom Work |
| Products & Services | Lending |
| Train the Trainer |
Full Course Catalog (Bank)
Full Course Catalog (Credit Union)
Teller Training
TRC Interactive’s Teller courses will quickly and efficiently train your staff to handle customer transactions in a consistent and professional manner. Better trained Tellers provide a better customer experience.
Personal Development & Investment Training
Coming Soon!
Contact Us for more information on how we can help you meet your training needs, improve your training, and save money.
TRC Interactive’s online Compliance courses quickly and efficiently train your staff on all compliance regulations and issues, reducing your risk of violating regulatory requirements. Strengthen your frontline by keeping your personnel aware and informed!
Compliance Courses Include:
Compliance courses are purchased through BankTrainingOnline™ and CreditUnionTrainingOnline™ . These two online training products are complete libraries of courses uniquely customized to incorporate your terminology and logo so that they have the look and feel of your very own training program. Loaded with enhanced graphics, animations and special effects, these online courses engage and involve Trainees to increase retention and performance.
If you’d like a Free Demonstration of our online courses, click here!
Or you can contact us for more information on how we can help you meet your training needs, improve your training, and save money.
Full List of Online Compliance Courses
Bank Bribery Act
This course is designed for anyone who needs or is interested in learning about the purpose of the Bank Bribery Act, and the code of conduct and penalties for non-compliance with the guidelines.
Objectives:
As a result of completing this program, you will be able to:- Explain the background of the Bank Bribery Act
- Describe the purpose of the Act
- Describe the importance of a code of conduct
Audience:
Management and Supervision, Financial Institution Officers and Other Personnel
Course length: 30 min.
Bank Protection Act
This program is designed for anyone interested in learning about the procedures for ensuring the security of the financial institution and its branch offices.
Objectives:
This program will enable you to:
- Define the purpose and goals of a Security Program
- Explain the function of the Security Offcer
- Outline the procedures for opening and closing a branch office
- List the procedures to be followed during and after a robbery
- Explain how to lessen the danger of kidnapping or hostage taking
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
Bank Robbery
This course is designed for anyone who needs or is interested in robbery prevention and procedures to be followed before, during, and after a robbery.
Objectives:
This program will enable you to:
- Be aware of the importance of practicing certain skills needed to help prevent a robbery
- Act appropriately during a robbery if you are a victim
- List the procedures to be followed after a robbery
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
Bank Secrecy Act for Tellers (BSA)
This course is designed for anyone interested in the procedures for ensuring branch office security. It covers the features and purpose of the Bank Secrecy Act, how to complete, submit and maintain BSA reports, why the reports are required, and much more.
Objectives:
This program will enable you to:
- Identify the features of the Bank Secrecy Act, and its purpose
- List the compliance programs required by the Bank Secrecy Act
- Complete and submit required Bank Secrecy Act reports
- Select the timeframes and procedures for maintaining Bank Secrecy Act reports
- Assess why Bank Secrecy Act reports are required
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
Branch Security
This course is designed for anyone interested in the procedures for ensuring branch office security. It covers the purpose and goals of a bank security program, procedures for opening and closing, responding to bomb threats, and much more.
Objectives:
This program will enable you to:
- Define the purpose and goals of a bank security program
- Outline office security procedures from opening to closing
- Define extortion and kidnapping and how to lessen the danger
- Respond appropriately to a telephone bomb threat
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
Check 21
This program is designed for anyone interested in learning about The Check Clearing for the 21 st Century Act.
Objectives:
As a result of completing this program, you will be able to:
- Recognize and explain the use of substitute checks
- Define bank responsibilities
- Explain consumer rights and responsibilities
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
CRA for Small Institutions
This program is designed for anyone interested in learning about the Community Reinvestment Act for Small Depository Institutions.
Objectives:
As a result of completing this program, you will be able to:
- Explain the purpose and objectives of the Community Reinvestment Act
- List the responsibilities of financial institutions in complying with the Community Reinvestment Act
- Define the criteria used for a CRA exam and ratings by regulators
Audience:
Management and Supervision, Lending Personnel and Other Personnel
Course length: 30 min.
CRA for Large Institutions
This program is designed for anyone interested in learning about the Community Reinvestment Act for Large Depository Institutions.
Objectives:
As a result of completing this program, you will be able to:
- Explain the purpose and objectives of the Community Reinvestment Act
- List the responsibilities of financial institutions in complying with the Community Reinvestment Act
- Define the criteria used for a CRA exam and ratings by regulators
- Explain CRA-related “covered agreements” and the provisions of Federal Reserve Regulation G
Audience:
Management and Supervision, Lending Personnel and Other Personnel
Course length: 30 min.
Consumer Identification Program
This program is designed for anyone interested in learning about a Customer Identification Program.
Objectives:
As a result of completing this program, you will be able to:
- Explain the purpose of a Customer Identification Program
- List the basic components of a CIP
- Describe the responsibilities of financial institutions in implementing a CIP
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
Consumer Privacy (Reg P)
This program is designed for anyone who needs to know or is interested in the basic responsibilities of financial institutions regarding the release or sharing of non-public personal information about customers to affiliated and non-affiliated third parties. It covers consumer privacy laws and regulations, Regulation P and the Gramm-Leach-Bliley Act, and much more.
Objectives:
After completing this program, you will be able to:
- Explain the need for consumer privacy laws and regulations
- Define the relationship of Regulation P to the Gramm-Leach-Bliley Act
- Identify the responsibilities of financial institutions for protection of consumer non-public personal information
- Respond appropriately to consumer questions regarding your financial institution’s privacy policy, notices and practices.
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
Consumer Protection for Depository Institution Sales of Insurance
This program is designed for anyone interested in learning about the regulation that protects consumers by imposing disclosure requirements on the sale of insurance by depository institutions, and by prohibiting certain sales practices.
Objectives:
As a result of completing this program, you will be able to:
- Explain the need for regulation of insurance sales to consumers by financial institutions
- List the types of insurance coverage that may and may not be offered
- Describe the acknowledgements and disclosures that are required with sales
- Describe the disclosure requirements for advertising and promotion, and restrictions on sales activities
Audience:
Management and Supervision, Lending Personnel, and Other Personnel
Course length: 45 min. – 1 hour
Electronic Fund Transfer Act (Reg E)
This course is designed for anyone interested in the Electronic Fund Transfer Act and the systems that make them possible. It covers the purpose and goals of the Electronic Fund Transfer Act, the laws and regulations of those systems, the obligations and rights of the providers of these services, and much more.
Objectives:
This program will enable you to:
- Define the purpose and goals of the Electronic Fund Transfer Act
- Identify the laws and regulations that govern those systems and help them operate efficiently and effectively
- Define the obligations and rights of the providers of these services
- Understand the responsibilities and rights of the users of these services
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
Equal Credit Opportunity Act (Reg B)
This program is designed for anyone interested in learning about the Equal Credit Opportunity Act.
Objectives:
As a result of completing this program, you will be able to:
- Explain the purpose and scope of the Equal Credit Opportunity Act
- Describe the financial institution’s obligations to the applicant and borrower
- List the factors known as “prohibited bases”
Audience:
Management and Supervisors, Lending Personnel, Advertising/Marketing Personnel and Other Personnel
Course length: 30 min.
Expedited Funds Availability Act (Reg CC)
This course is designed for anyone interested in the procedures ensuring that Regulation CC is followed. It covers what Regulation CC is and why it was created, how to complete, submit and maintain Regulation CC forms, why the procedures are required, and much more.
Objectives:
This program will enable you to:
- Explain what Regulation CC is, and why it was created
- Describe the compliance programs required by Regulation CC
- Complete and submit required Regulation CC forms
- Explain the time frames and procedures for maintaining Regulation CC forms
- Explain why Regulation CC procedures are required
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
Fair and Accurate Credit Transactions Act (FACT Act)
This program is designed for anyone interested in learning about the Fair & Accurate Credit Transactions Act (FACT Act).
Objectives:
As a result of completing this program, you will be able to:
- Define the FACT Act and what it entails
- Understand the types of alerts under the Fair and Accurate Credit Transactions Act
- Identify various notices and their content as they relate to the FACT Act
- Define the bank’s responsibilities when dealing with the FACT Act
Audience:
Management and Supervision, Lending Personnel and Other Personnel
Course length: 30 min.
Fair Credit Reporting Act
This program is designed for anyone interested in learning about the Fair Credit Reporting Act (FCRA).
Objectives:
As a result of completing this program, you will be able to:
- Define FCRA and what it entails
- Disclose necessary information to consumers when required, using proper notices
- Define the financial institution’s responsibilities when dealing with FCRA
Audience:
Management and Supervision, Lending Personnel and Other Personnel
Course length: 30 min.
Fair Debt Collection Practices Act
This program is designed for anyone interested in learning about the applicability of the Fair Debt Collection Act to collection activities within financial institutions.
Objectives:
As a result of completing this program, you will be able to:
- Relate the purpose of the Fair Debt Collection Practices Act
- Explain the key to compliance for financial institutions
- Describe the collection practices that are acceptable for financial institutions
Audience:
Management and Supervision, Lending Personnel, Collection Personnel, and Other Personnel
Course length: 45 min. – 1 hour
Fair Housing Act
This program is designed for anyone interested in learning about the Fair Housing Act.
Objectives:
As a result of completing this program, you will be able to:
- State the purpose of the Fair Housing Act and who is subject to its provisions
- Understand the requirements of lenders under the Act
- List the possible consequences of non-compliance for financial institutions
Audience:
Management and Supervision, Lending Personnel, Advertising/Marketing Personnel, Front-line and Other Personnel
Course length: 30 min.
Fair Lending
This course is designed for anyone interested in Fair Lending. It covers what Fair Lending is and how it relates to you, the different types of discrimination, and much more.
Objectives:
This program will enable you to:
- Understand Fair Lending and how it relates to you.
- Define different types of discrimination
- Assess if you discriminate, and how to stop.
Audience:
Management and Supervision and Lending Personnel
Course length: 45 min. – 1 hour
Flood Disaster Protection Act
This program is designed for anyone interested in learning about the Flood Disaster Protection Act and the financial institution’s responsibilities in implementing the Act.
Objectives:
As a result of completing this program you will be able to explain:
- The basic purpose and objective of the Flood Disaster Protection Act
- The organization and operation of the National Flood Insurance Program (NFIP)
- Financial institutions’ responsibilities for implementation of the Flood Disaster Protection Act and the National Flood Insurance Program
Audience:
Management and Supervision, Lending Personnel, and Other Personnel
Course length: 30 min.
Fraud
This course is designed for anyone who needs or is interested in understanding a number of common techniques used by con artists to defraud financial institutions and their customers, involving fraudulent checks, identification, and cash-related schemes.
Objectives:
This program will enable you to:
- Recognize and handle con artists based on their techniques
- Identify fraudulent and counterfeit checks
- Avoid losses from common check and cash related schemes directed at financial institutions and their customers.
Audience:
Management and Supervision, and Teller and Other Personnel
Course length: 45 min. – 1 hour
Home Mortgage Disclosure Act (HMDA)
This program is designed for anyone interested in learning about the Home Mortgage Disclosure Act.
Objectives:
As a result of completing this program, you will be able to:
- Explain the purpose of the Home Mortgage Disclosure Act
- Explain the use of the Loan/Application Register
- List the types of information that must be reported on the LAR
Audience:
Management and Supervision, Lending Personnel and Other Personnel
Course length: 30 min.
Home Ownership & Equity Protection Act (HOEPA)
This program is designed for anyone interested in learning about the disclosures required to be made by creditors for certain high-cost closed- end loans secured by a consumer’s home, and prohibited acts and practices in connection with such loans.
Objectives:
As a result of completing this program, you will be able to:
- Explain the purpose of the Home Ownership and Equity Protection Act (HOEPA)
- List the types of loans covered by the Act
- Describe the required disclosures
- List loan actions and practices prohibited by HOEPA and other features
Audience:
Management and Supervision, Lending Personnel and Other Personnel
Course length: 30 min.
Loans to Insiders (Reg O)
This program is designed for anyone interested in learning about basic restrictions on credit extended by a financial institution to its executive officers, directors, and principal shareholders.
Objectives:
As a result of completing this program, you will be able to:
- Explain the purpose of Loans to Insiders (Regulation O)
- Define who is considered an “Insider”
- Define the restrictions regarding Regulation O
Audience:
Management and Supervision, Lending Personnel, Operations Personnel, and Other Personnel
Course length: 30 min.
Office of Foreign Assets Control (OFAC)
This program is designed for anyone interested in learning about The Office of Foreign Assets Control (OFAC).
Objectives:
At the completion of this course, you will be able to:
- Define what the Office of Foreign Assets Control is and how you can comply with it
- Assess what to do when you are suspicious
- Identify the countries on the OFAC list
- Be aware of terrorism and how it can affect you
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
Real Estate Settlement Procedures Act (Reg X)
This program is designed for anyone interested in learning about providing the proper disclosures during the settlement process when purchasing a home.
Objectives:
As a result of completing this program, you will be able to:
- Define the Real Estate Settlement Procedures Act (RESPA)
- Understand the different types of disclosures required
- Discuss the proper timing of disclosures
Audience:
Management and Supervision, Lending Personnel, and Other Personnel
Course length: 30 min.
Reserve Requirements & Interest on Deposits (Reg D&Q)
This program is designed for anyone interested in learning Regulation D's definitions of deposit accounts and their limitations, as well as Regulation Q prohibitions on paying interest on certain types of deposit accounts .
Objectives:
As a result of completing this program, you will be able to:
- Explain the purposed and objectives of the Federal Reserve Regulations D & Q
- Define the common types of deposit accounts and the transaction limits on them required to maintain lower reserve requirements
- Describe the types of accounts on which interest may not be paid and the entities that are not eligible to maintain interest bearing accounts
Audience:
Management and Supervision, New Accounts Personnel, and Other Personnel
Course length: 45 min. – 1 hour
Right to Financial Privacy Act (RFPA)
This course is designed for anyone who needs to know or is interested in the basic responsibilities of financial institutions regarding the release or sharing of customer information with agencies of the federal government.
Objectives:
After completing this program, you will be able to:
- Explain the need for financial privacy laws pertaining to requests for customer financial information by agencies of the federal government
- Describe the key provisions of the Right to Financial Privacy Act
- Respond appropriately to consumer questions regarding your financial institution’s privacy policy and practices
Audience:
Banking office personnel who manage, supervise, or function as customer service staff.
Course length: 30 min.
Servicemembers Civil Relief Act
This course is designed for anyone interested in the Servicemembers Civil Relief Act. It covers what the Servicemembers Civil Relief Act is, the APR’s and rates available to those who serve our country, and much more.
Objectives:
This program will enable you to:
- Define Servicemembers Civil Relief Act
- Identify the different APR’s and rates available to those who serve our country
- Assess when an account needs to be changed based on a military person’s active duty.
Audience:
Management and Supervision, Lending Personnel
Course length: 30 min.
Suspicious Activity Reporting (SAR)
This program is designed for anyone interested in learning about Suspicious Activity Reporting.
Objectives:
As a result of completing this program, you will be able to:
- Understand the purpose of Suspicious Activity Reports
- Identify suspicious activity
- Define financial institutions’ responsibilities when dealing with SAR
Audience:
Management and Supervision, Lending & Operations and Tellers and Other Personnel
Course length: 30 min.
Truth In Lending Act (Reg Z)
This program is designed for anyone interested in learning about disclosure requirements for closed-end and open-end credit, including the right of rescission. In addition, you will learn about billing disputes, advertising disclosures and the potential penalties for non-compliance with Regulation Z.
Objectives:
As a result of completing this program, you will be able to:
- Discuss the purpose and functions of the Truth In Lending Act (Regulation Z)
- Define the financial institution’s responsibilities to the consumer regarding disclosures
- Explain the difference between Open-end and Closed-end credit
- Describe rescission periods
- Understand Regulation Z advertising rules
Audience:
Management and Supervision, Lending Personnel, and Other Personnel
Course length: 30 min.
Truth In Savings Act (Reg DD)
This program is designed for anyone interested in learning about the Truth in Savings Act.
Objectives:
As a result of completing this program, you will be able to:
- Understand the requirements of the Truth in Savings Act
- Understand the types of disclosures required
- Understand the term APY
- Understand the requirements for advertising deposit products
Audience:
Management and Supervisors, New Accounts Personnel, Advertising/Marketing Personnel, and Other Personnel
Course length: 30 min.
Unfair or Deceptive Acts or Practices (Reg AA)
This program is designed for anyone interested in learning about unfair or deceptive acts or practices of financial institutions in connection with extensions of credit to consumers.
Objectives:
As a result of completing this program, you will be able to:
- Explain the background and purpose of the Unfair or Deceptive Acts or Practices also known as Regulation AA
- Recognize unfair or deceptive practices
- Explain consumer complaint procedures
Audience:
Management and Supervisors, Lending Personnel, and Other Personnel
Course length: 45 min. – 1 hour
USA PATRIOT Act
This program is designed for anyone interested in learning about the USA PATRIOT Act.
Objectives:
As a result of completing this program, you will be able to:
- Explain the purpose of the USA PATRIOT Act
- List new responsibilities of branch personnel under the Act
- Define the requirements of a Customer Identification Program
- Identify activities likely connected with terrorists or terrorist organizations
- State the conditions for sharing information about suspicious activities with other financial institutions
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
Management
For over 30 years, TRC has provided management and supervisory training. Unlike any other, TRC Interactive Management Series addresses the unique issues of banks, and provides an experiential approach to management training.
Sales
TRC Interactive’s Sales courses quickly and efficiently train your staff on how to sell more effectively to current accounts and to generate new business from prospective accounts.
- Sales Package
Transactions
TRC Interactive is the leader in creating simulations of your transaction system that train Tellers faster, with greater retention and improved performance. By replicating YOUR exact system, the experience is as real for your Tellers as possible, and you can blend it with your existing Facilitator-led training or use stand-alone for part timers, newly acquired branches, and more.
Our proven architecture has been used by tens of thousands of learners. The program contains true simulations with digital case studies as well as hundreds of practice opportunities and it can be self-study, blended with classroom training or both!
In addition, our TellerSolution ~ Multimedia Teller Training Program™, used in over 600 financial institutions nationwide, can be combined with your transaction training for more enhanced results. The combined customized program is integrated into a complete training experience.
Contact Us for more information on this and other types of custom work.
Customer Service Training
TRC Interactive’s online Customer Service courses quickly and efficiently
train your staff on how to create and maintain good customer relationships.
Customer Service courses include:
| Closing the Sale (coming soon) |
| Cold Calling (coming soon) |
| Communication for Branch Managers (coming soon) |
| Create & Maintain Sales (coming soon) |
| Customer Service (coming soon) |
| Environment (coming soon) |
| Follow Up After the Sale (coming soon) |
| Managing Sales Performance (coming soon) |
| Mentoring (coming soon) |
| Motivating Branch Staff (coming soon) |
| Opening New Accounts (coming soon) |
Customer Service courses are purchased through BankTrainingOnline™ and CreditUnionTrainingOnline™ . These two online training products are complete online libraries of courses uniquely customized to incorporate your terminology and logo so that they have the look and feel of your very own training program. Loaded with enhanced graphics, animations and special effects, these online courses engage and involve Trainees to increase retention and performance.
If you’d like a Free Demonstration of our online courses, click here!
Or you can contact us for more information on how we can help you meet your training needs, improve your training, and save money.
Other Custom Work
From transaction training, unique systems, and Human Resource training, TRC designs award winning, customized training to meet specific time and budget constraints. Used by nearly all the top banks in the country, TRC Interactive’s impressive credentials are unparalleled. From consulting to implementation, TRC designs “Training You Can Bank On.”
Contact us for more information on how we can help you meet your training needs, improve your training, and save money.
Retirement courses are purchased through BankTrainingOnline™ and CreditUnionTrainingOnline™ . These two online training products are complete online libraries of courses uniquely customized to incorporate your terminology and logo so that they have the look and feel of your very own training program. Loaded with enhanced graphics, animations and special effects, these online courses engage and involve Trainees to increase retention and performance.
Products & Services courses include:
IRA Fundamentals
Simplified Employee Pension
Plan (SEP)
Business Products
& Services
Consumer Products & Services
If you’d like a Free Demo of our online courses, click here!
Or you can contact us for more information on how we can help you meet your training needs, improve your training, and save money.
Full List of Products & Services Courses:
IRA Fundamentals
This program is designed for anyone interested in learning about eligibility requirements, contribution limits, and distribution rules of Individual Retirement Arrangements (IRAs).
Objectives:
As a result of completing this program, you will be able to:
- Explain the features and benefits of the Traditional IRAs and Roth IRAs
- Compare the Traditional IRA to the Roth IRA
- Explain rules related to transfers and rollovers
- Discuss the features and benefits of the Coverdell Education Savings Account
Audience:
Course length: 45 min. – 1 hour
Simplified Employee Pension Plan (SEP)
This program is designed for anyone interested in learning about Simplified Employee Pension Plans (SEP) including eligibility, contribution limits, and distribution rules.
Objectives:
As a result of completing this program, you will be able to:
- Discuss the features and benefits of a Simplified Employee Pension Plan
- Explain how to establish and operate SEP accounts
- Discuss eligibility and compliance
Audience:
Management and Supervision, Tellers and Other Personnel.
Course length: 45 min. – 1 hourBusiness Products and Services
This course is designed for anyone interested in learning about the various types of business products and services.
Objectives:
As a result of completing this program, you will be familiar with:
- The various legal forms under which businesses operate
- The basic business products, including those pertaining to deposits, loans, investments and insurance
- Bank services related to bank business products
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
Consumer Products and Services
This course is designed for anyone interested in learning more about the various types of consumer products and services.
Objectives:
As a result of completing this program, you will be able to:
- Understand the difference between a consumer product and a service
- Understand consumer deposit, loan, and investment products
- Recognize services related to bank deposits, loans, and investment products
- Be able to identify other important consumer products, such as insurance, monetary instruments, and safe deposits
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 45 min – 1 hour.
Lending Training
TRC Interactive Loan courses will quickly and efficiently train your staff – new to lending – from application to closing. Well trained Loan Officers provide timely loan processing and a better customer experience.
Train the Trainer
Coming Soon!
Contact Us for more information on how we can help you meet your training needs, improve your training, and save money.
Teller - Individual Online Courses
Individual Teller courses can be purchased through BankTrainingOnline™ and CreditUnionTrainingOnline™ . These two training products are complete online libraries of courses uniquely customized to incorporate your terminology and logo so that they have the look and feel and your very own training program. Loaded with enhanced graphics, animations and special effects, these online courses engage and involve Trainees to increase retention and performance.
Teller Courses Include:
If you’d like a Free Demo of our online
courses, click here!
Or you can contact us for more information on how we can help you meet your training needs, improve your training, and save money.
Full List of Online Teller Courses:
All About Checks
This course is designed for anyone interested in learning about checks. Topics include how to determine it a check is legal and if it is completely and properly filled out, identify regular features of a check, basic steps in processing a check, and much more.
Objectives:
As a result of completing this program, you will be able to:
- Determine if a document presented to you is legal, and if it is completely and properly filled out
- Identify regular features of a check that are not legally required, as well as certain unique features found on some checks
- Recognize certain special types of checks and how they are generally used
- Explain the basic steps in processing a check
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
All About Deposits
This course is designed for anyone interested in learning deposit procedures. Topics include different deposit types, debits and credits; split check deposit/cash back deposits, and much more.
Objectives:
As a result of completing this program, you will be able to:
- Identify the deposit slips required for various types of accounts
- Determine if a deposit slip is filled out correctly and completely
- Recognize “Exact Amount” and “Change Back” deposits
Audience:
Management and Supervision, Teller and Other Personnel
Course length: 45 min – 1 hour.Balancing
This program is designed for anyone interested in balancing. Topics include the steps in the balancing process, how to determine if your drawer is balanced or not, procedures for overages or shortages, and much more.
Objectives:
As a result of completing this program, you will be able to:
- Explain the steps in the balancing process
- Determine if your drawer is balanced or not
- Know what to do if you are over or short
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.Bank Robbery
This course is designed for anyone who needs or is interested in robbery prevention and procedures to be followed before, during, and after a robbery.
Objectives:
This program will enable you to:
- Be aware of the importance of practicing certain skills needed to help prevent a robbery
- Act appropriately during a robbery if you are a victim
- List the procedures to be followed after a robbery
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.Business Products and Services
This course is designed for anyone interested in learning about the various types of business products and services.
Objectives:
As a result of completing this program, you will be familiar with:
- The various legal forms under which businesses operate
- The basic business products, including those pertaining to deposits, loans, investments and insurance
- Bank services related to bank business products
Audience:
Management and Supervision, Tellers and Other Personnel
Course length = 30 min.Check Cashing Process
This course is designed for anyone interested in learning check cashing procedures including acceptable and unacceptable endorsements, supervisory approval, “On-Us” and “Not On-Us” checks, and much more.
Objectives:
- Identify the factors to be considered in making decisions to cash or not cash
- An “On-Us” check for a customer and non-customer
- A “Not On-Us” check for a customer or a non-customer
- Any check when part is taken in cash
- Identify the types of endorsements acceptable and not acceptable for check cashing
- Explain the importance of knowing and following bank policy and procedures in check cashing
- Decide when to refer check-cashing situations for supervisory approval
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min
Consumer Products and Services
This course is designed for anyone interested in learning more about the various types of consumer products and services.
Objectives:
As a result of completing this program, you will be able to:
- Understand the difference between a consumer product and a service
- Understand consumer deposit, loan, and investment products
- Recognize services related to bank deposits, loans, and investment products
- Be able to identify other important consumer products, such as insurance, monetary instruments, and safe deposits
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 45 min – 1 hour.
Counting Money
This course is designed for anyone interested in learning how to count money. Topics include counting loose currency, strapping and wrapping, cash security, and much more.
Objectives:
As a result of completing this program, you will be able to:
- Arrange and count currency using our prescribed method of counting
- Strap currency and roll coins in the proper amounts
- Set up cash drawers
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
Currency & Coins
This course is designed for anyone interested in learning all about money and about the different features on genuine currency. Topics include genuine currency, features of redesigned currency, counterfeit currency, mutilated currency, and much more.
Objectives:
As a result of completing this program, you will be able to:
- Correctly identify features of genuine currency
- Detect features of counterfeit currency
- Explain the requirements for obtaining full value of mutilated currency
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
Endorsements
This course is designed for anyone interested in endorsements. Topics include the most common types of check endorsements, how to identify what is acceptable and not acceptable, how to handle problems with endorsements, and much more.
Objectives:
As a result of completing this program, you will be able to:
- Define the most common types of check endorsements used by individuals and businesses
- Identify the types of endorsements acceptable and not acceptable for check cashing and check deposit purposes
- Recognize several other types of endorsements and those that require supervisory approval for check cashing
- Correctly handle several problems with endorsements
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 45 min – 1 hour.
Fraud
This course is designed for anyone who needs or is interested in understanding a number of common techniques used by con artists to defraud financial institutions and their customers, involving fraudulent checks, identification, and cash-related schemes.
Objectives:
This program will enable you to:
- Recognize and handle con artists based on their techniques
- Identify fraudulent and counterfeit checks
- Avoid losses from common check and cash related schemes directed at financial institutions and their customers.
Audience:
Management and Supervision, and Teller and Other Personnel
Course length: 45 min – 1 hour.
Importance of Identification
This course is designed for anyone interested in learning what are acceptable and unacceptable forms of identification, how identification protects you and the bank, when two forms are required, and much more.
Objectives:
As a result of completing this program you will be able to identify:
- How identification protects you and the bank
- Acceptable forms of identification for check-cashing purposes
- Unacceptable forms of identification
- Situations in which two forms of identification are required
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 45 min – 1 hour.
Payment Processing
This course is designed for anyone interested in learning payment procedures. Topics include types of payments, payment forms, additional, partial and late payments, and much more.
Objectives:
As a result of completing this program, you will be able to:
- Identify which consumer loan products feature fixed payments and which involve variable payments
- Recognize regular loan payment situations, when partial or additional payments are acceptable, and when late payments are required
- Offer alternative payment options, such as ATM, Automatic Deductions and Online Banking.
Audience:
Management and Supervision, Tellers and Other personnel
Course length: 30 min.
Regulations For Tellers
This course is designed for anyone interested in getting an overview of the regulations that effect Tellers and other bank employees. It covers Reg CC, Reg E, Consumer Privacy Act, Right to Financial Privacy Act, Truth in Savings (Reg DD), and Community Reinvestment Act.
Objectives:
This program will enable you to:
- Define the purpose and goals of Regulation CC
- Identify the laws and regulations that govern those systems under Regulation E
- Understand the purpose and goals of Consumer Privacy Act
- Understand how the Right to Financial Privacy Act affects you
- Identify your responsibility under Truth in Savings (Reg DD), and how it applies to you
- Define your role under the Community Reinvestment Act
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 45 min – 1 hour.
Savings Withdrawals
This course is designed for anyone interested in getting an overview of savings withdrawals and the precautions when dealing with them.
Objectives:
As a result of completing this program, you will know the:
- Requirements for properly completing a savings withdrawal
- Precautions to be taken when processing a savings withdrawal
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
Your Role As A Teller
This course is designed for anyone interested in learning about the responsibilities of a Teller as well as good customer relationship techniques.
Objectives:
As a result of completing this program, you will be able to:
- Understand how to provide consistent quality customer service
- Define the role of a Teller
- Identify the elements of good customer relations and quality service
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
TellerSolution ~ Multimedia Teller Training Program™ , TRC’s efficient and cost-effective solution for training new and part-time Tellers, improves Teller performance while significantly reducing training costs, and can be customized to your needs. It is an engaging and creative program using the most up-to-date and complete training methods in a true multimedia format, including audio and video. TRC has been developing the Program, now in its 7 th edition, with updates annually to keep up with the changes in currency, procedures and financial industry requirements.
The Program includes 17 thorough modules (link to Page 6), each using advanced training features that are highly interactive and learner-paced with measured progress. TellerSolution™ also uses mentoring, and TRC Interactive’s exclusives, including positive feedback, remedial reinforcement, and gateways that permit you to change key material-even by branch!
Customized versions of TellerSolution™ include your financial institution’s logo, your organization’s checks, deposit slips, local addresses and account numbers, products and services, practices, and terminology.
A Maintenance Agreement is available for upgrades of both the standard and customized versions after the first year of use.
Modules Include:
If you’d like a Free Demonstration of our online courses, click here!
Or you can contact us for more information on how we can help you meet your training needs, improve your training, and save money.
Introduction
Introduction Objectives:
- Welcome the Teller
- Teach new computer users to be comfortable using a mouse
- Learn how to navigate through the TellerSolution Multimedia Teller Training Program™
The Introduction Module, as titled, is an introductory module welcoming the new Teller to the program. It starts off by teaching the Teller how to use a mouse; if that is something he/she has never experience before. Next, the Teller is taught how to use all the features that are available within the program to make it an easier and more enjoyable training process.
Responsibilities
Responsibilities Objectives:
- Learn the responsibilities of being a Teller
- Know how financial institutions make money
- Become familiar with the products and services being provided
- Learn that customer service is an important part of being a Teller
This module teaches your new Tellers how important they are to your financial institution. This module covers being accurate and efficient, the importance of the customers, running the financial institution as a business, and the products available to the customers.
Products & Services
Products & Services Objectives:
- Learn the types of transactions that Tellers will process
- Know what products and services are available to retail customers
- Know what products and services are available to commercial customers
- Learn about accounts such as credit cards and loans
- Know what services the financial institution provides to add convenience
This module teaches your Tellers the difference between what a product is and what a service is. They also learn what products and services your Financial Institution offers.
All About Money
All About Money Objectives:
- Recognize the look and feel of genuine currency
- Identify the portraits for each denomination
- Learn what to do with mutilated money
- Know how to identify counterfeit currency
Because of changing technology, this module goes in-depth about the features of today’s currency. It explains the features of the newer and older bills and how to determine if one is counterfeit. There are sections on identifying the portraits with the denominations, knowing the look and feel of real currency, and which currency is acceptable. Mutilated and counterfeit currency is explained.
Counting Cash
Counting Cash Objectives:
- Learn to properly count money
- Be able to properly strap currency
- Learn to balance your cash drawer each day
- Counting Cash explains the method of counting, the proper way to strap money, and how to balance/strike and its importance
Your Tellers will learn how to organize their currency, how it is strapped, and how it is counted. They will understand the importance of balancing and who is affected when they don’t. This module will be customized with your method of counting cash.
Checks
Checks Objectives:
- Learn to recognize a negotiable document
- Recognize the parts of a check
- Learn to verify signatures
- Recognize other documents like money orders, travelers checks, etc.
- Know the check-cashing process
This module covers every part of the check a Teller should know. It visually explains what each part of a check is, and which parts are necessary for it to be a check. Also, included in this module are other types of checks, such as cashier’s checks, money orders, travelers checks, etc.
Identification
Identification Objectives:
- Learn the importance of asking for identification
- Recognize acceptable identification
- Learn the policies and procedures for asking for identification
Because the Teller may not know every customer or may be suspicious of a customer, this module covers acceptable and unacceptable identification at the financial institution. It also covers what makes identification acceptable, procedures of asking for identification, and when it is necessary to ask for identification.
Check Cashing
Check Cashing Objectives:
- Know the policy for cashing on-us and not on-us checks
- Recognize the various types of endorsements
For a check to be cashed, it needs to be endorsed, so this module covers all the different types of endorsements a Teller may see. It explains whether or not they are acceptable.
Deposits
Deposits Objectives:
- Recognize a deposit slip that is filled out completely and accurately
- Learn the difference between a simple deposit and a split transaction
- Know the difference between a debit and a credit
Tellers will see all kinds of deposit slips. This module explains the types of deposit slips to use, and how to fill them out completely and accurately. The Teller will also learn what is involved in a simple and a split transaction, and the difference between them.
Payments
Payments Objectives:
- Learn the acceptable payment types
- Recognize a payment slip that is filled out completely and accurately
- Learn what to do when presented with a partial or additional payment
The payments module covers the different types of payments accepted by your financial institution. It also explains the differences between a variable payment and a fixed payment.
Withdrawals
Withdrawals Objectives:
- Learn the products that are offered by the financial institution to help customers save money
- Determine whether the withdrawal slip is filled in accurately and completely
- Learn what to do with a customer concerning Power of Attorney
This module covers the types of accounts and the process involved when making a withdrawal.
Miscellaneous Transactions
Miscellaneous Transactions Objectives:
Learn to Process:
- Money Orders
- Travelers Checks
- U.S. Savings Bonds
- Official, Treasurer’s, and Cashier’s Checks
- Credit Card Cash Advance
- General Ledger
This module goes over the other transactions a Teller may do, for example: distributing a traveler’s check or a money order.
Regulations – Criminal Activity
Regulations – Criminal Activity Objectives:
- Explain the purpose and provision of the Bank Secrecy Act, which requires banks to record or report processing of certain types of large cash transactions, as well as “suspicious” activities related to large cash transactions.
- Explain the purpose and provisions of the USA PATRIOT Act, which requires banks to take precautions to prevent bank products and services from being used to aid in the financing of terrorist activities.
- Present the responsibilities of Tellers in complying with these laws and regulations.
Regulations – Customer Protection
Regulations – Customer Protection Objectives:
- Explain the purposes and provisions of privacy laws and regulations protecting the confidentiality of customer financial information.
- Explain the law and regulation designed to help assure that banks meet the credit needs of their branch communities and active duty military service members.
- Present the responsibilities of Tellers in complying with these laws and regulations.
Regulations - Product Information
Regulations - Product Information Objectives:
- Identify at least two reasons why the banking industry is regulated by the federal government.
- Define the purpose of selected laws and regulations concerned with the marketing and delivery of bank products and services.
- Present the responsibilities of Tellers when complying with these laws and regulations.
Security
Security Objectives:
- Learn the types of characteristics of con artists
- Become familiar with the different types of fraud
- Learn about cash-related fraud schemes
- Become familiar with the methods of counterfeiting
Because security is so important, this module goes over the different types of criminals, and what a Teller can do to make sure the criminal does not succeed in his/her endeavor. Video is also included in this module.
Robbery
Robbery Objectives:
- Learn how to prevent robberies
- Know what to do during a robbery to protect everyone’s safety
- Learn the procedures for what to do after a robbery occurs
A robbery is not something a Teller wants to experience, so a Teller needs to be prepared before it happens. This module takes the Teller through three phases:
- Before a Robbery
- During a Robbery
- After a Robbery
Within each of these phases, the Teller sees the appropriate action to take. Video is also included in this module.
Management - Individual Online Courses
Individual Management courses can be purchased through BankTrainingOnline™ and CreditUnionTrainingOnline™ . These two training products are complete online libraries of courses uniquely customized to incorporate your terminology and logo so that they have the look and feel and your very own training program. Loaded with enhanced graphics, animations and special effects, these online courses engage and involve Trainees to increase retention and performance.
Management Courses Include:
| Delegation |
| How Your Leadership Style Affects Performance |
| Management - Getting The Best From Your Staff |
If you’d like a Free Demonstration of our online courses, click here!
Or you can contact us for more information on how we can help you meet your training needs, improve your training, and save money.
Full List of Online Management Courses:
Delegation
Topics include information for supervisory and management personnel throughout the bank.
Objectives:
As a result of completing this program, you will be able to:
- Identify the steps of conducting a delegation exchange
- Identify the barriers to effective delegations
- Devise a delegation plan containing elements that improve delegation success
- Identify opportunities for staff feedback and participation in their own delegation process
It can be used as pre-supervisory where the potential position has discretion to assign responsibilities
Audience:
Management and Supervision
Course length: 30 min.
How Your Leadership Style Affects Performance
This program is designed for anyone interested in learning how his/her leadership style affects the performance of others.
Objectives:
As a result of completing this program, you will be able to:
- Explain the different styles of leadership
- Describe the factors affecting a group
- Identify the factors that make a good leader
Audience:
Management and Supervision
Course length: 45 min – 1 hour.Management - Getting The Best From Your Staff
This program is designed for coordinators, group leaders, supervisors and group managers who have responsibility for direct supervision for one or more staff members.
Objectives:
As a result of completing this program, you will be able to:
- Identify the factors needed to create a motivational environment within a work unit
- Identify specific techniques to encourage the development of initiatives within staff members
- Identify the historic theories contributing to contemporary motivation techniques, including Frederick Taylor, the Hawthone Studies, Maslow’s Hierarchy of Needs, Herzberg’s 2-Factor Theory, and Theories X and Y
- Write expectations in a way to increase initiative that include conditions, time constraints, and when you will be satisfied
- Identify practical things managers can do in a bank environment to encourage staff motivation, including:
• Keep your people informed
• Listen carefully
• Recognize accomplishments
• Encourage initiative
• Set a good example
• Show confidence in your people - Identify ways that encouraging a motivational climate creates internal rewards for the manager.
Audience:
Management and Supervision
Course length: 30 min.
Sales Training - Individual Online Courses
Individual Sales Courses can be purchased through BankTrainingOnline™ and CreditUnionTrainingOnline™ . These two training products are complete online libraries of courses uniquely customized to incorporate your terminology and logo so that they have the look and feel of your very own training program. Loaded with enhanced graphics, animations and special effects, these online courses engage and involve Trainees to increase retention and performance.
Sales Courses Include:
If you’d like a Free Demonstration of our online courses, click here!
Or you can contact us for more information on how we can help you meet your training needs, improve your training, and save money.
Full List of Online Sales Courses:
Business Products and Services
This course is designed for anyone interested in learning about the various types of business products and services.
Objectives:
As a result of completing this program, you will be familiar with:
- The various legal forms under which businesses operate
- The basic business products, including those pertaining to deposits, loans, investments and insurance
- Bank services related to bank business products
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 30 min.
Closing and Wrap-Up
This program is designed for anyone interested in learning about how to
close or wrap up a sale.
Objectives:
As a result of completing this program, you will be able to:
- Use either of two closing techniques, and know how to react to
various customer responses - Build on a customer relationship with an appropriate wrap-up of your
sales session
Audience:
This course is especially helpful to branch office personnel in understanding the role of sales personnel in a bank, as well as to Managers and Supervisors, Lending Personnel, and Member Service Personnel.
Course Length: 30 min.
Consumer Products and Services
This course is designed for anyone interested in learning more about the various types of consumer products and services.
Objectives:
As a result of completing this program, you will be able to:
- Understand the difference between a consumer product and a service
- Understand consumer deposit, loan, and investment products
- Recognize services related to bank deposits, loans, and investment products
- Be able to identify other important consumer products, such as insurance, monetary instruments, and safe deposits
Audience:
Management and Supervision, Tellers and Other Personnel
Course length: 45 min – 1 hour.
Listening Not Just Hearing
This program is designed for anyone interested in learning about how to truly listen to your customer which will help you make better sales.
Objectives
As a result of completing this program, you will be able to:
- Define listing versus just hearing.
- Employ three techniques to enhance listening skills.
- State three important benefits of listening.
Audience:
Managers and Supervisors, Lending Personnel and Customer Service Personnel.
Course Length: 30 min.Matching Your Customer's Style
This program is designed for anyone interested in learning about how to change your style, depending on your customer’s style.
Objectives:
As a result of completing this program, you will be able to:
- Recognize each customer’s unique style
- Adjust appropriately to match different customer styles.
Audience:
Managers and Supervisors, Lending Personnel and Customer Service Personnel.
Course Length: 30 min.Overcoming Objections
This program is designed for anyone interested in learning about how to overcome objections when dealing with a customer or a potential customer.
Objectives:
As a result of completing this program, you will be able to:
- State the proper steps to take prior to suggesting a resolution to a customer’s objection.
- Choose an appropriate approach to resolution of an objection from several acceptable techniques.
Audience
Managers and Supervisors, Lending Personnel and Customer Service Personnel.
Course Length: 30 min.
Professionalism
This program is designed for anyone interested in learning about how to be professional in the bank environment.
Objectives:
As a result of completing this program, you will be able to:
- Explain the importance of how physical appearance plays in communicating with customers
- Create positive impressions with customers by projecting enthusiasm and integrity.
Audience:
Managers and Supervisors, Lending Personnel and Customer Service Personnel.
Course Length: 30 min.
Questioning Techniques
This program is designed for anyone interested in learning the questioning techniques needed when working with a customer in setting up a new account, or maintaining an existing account.
Objectives:
As a result of completing this program, you will be able to:
- Explain the importance of questioning skills in uncovering customer needs and controlling the outcome of the sales process
- Define purposes of four basic types of questions and when they are used in the sales process
- Create good examples of each basic type of question.
Audience:
Managers and Supervisors, Lending Personnel and Customer Service Personnel.
Course Length: 30 min.Recommending Solutions
This program is designed for anyone interested in learning about sales.
Objectives:
As a result of completing this program, you will be able to:
- Understand the importance of summarizing and confirming a customer need before recommending a product or service
- Explain the difference between the features and benefits of a product or service
- Compose an effective recommendation statement based on customer needs, and the features, benefits and underlying desires, satisfied by a product or service
Audience:
It is especially helpful to branch office personnel in understanding the role of sales personnel in
a financial institution, as well as to others, such as Managers and supervisors, Lending Personnel,
Member Service Personnel.
Approximate course length: 45 minutes - 1 hour
Teller-Sales Referrals
This course is designed for anyone interested in sales referrals and successful techniques that make selling possible. Topics include your role at the bank, how to assess when a customer is interested, the “S” technique, and much more.
Objectives:
This program will enable you to:
- Identify your role in helping sell a product
- Assess when a customer might be interested in hearing about a new product
- Understand how to use the “S” technique
- Apply what you have learned in helping refer a customer to a new product
Audience:
Management and Supervision, Tellers and Other Personnel
Approx. course length = 30 min.
The First 10 Seconds
This program is designed for anyone interested in learning about the importance of the very first meeting between you and the consumer when establishing a new account or relationship.
Objectives:
This program will enable you to:
- Explain the importance of establishing immediate credibility and rapport with consumers and prospects.
- List the steps that will help you quickly establish credibility and rapport with others
Audience:
Management, Supervision, Lending Personnel, and Customer Service
Approx. course length = 45 min.
Who Is Your Customer?
This program is designed for anyone interested in learning about selling financial products and services.
Objectives:
As a result of completing this program, you will be aware that:
- All customers and prospects are unique individuals
- Customer’s financial needs vary with circumstances, age, and other factors
- You will miss opportunities to be helpful if you make any assumptions
about an individual’s needs
Audience:
It is especially helpful to branch office personnel with sales responsibilities, as well as to others, such
as Managers and Supervisors, Lending Personnel, Customer Service Personnel.
Approx. course length = 30 min.
You're in the Perfect Position
This program is designed for anyone interested in understanding
the role of sales personnel in a financial institution.
Objectives:
This program will enable you to:
- Explain the need for effective sales personnel based on increasing competition among financial institutions
- Describe the importance of the role of a sales person as a consultant to prospects and existing customer(s)
- List four basic skills common to all successful sales people
Audience:
Management and Supervision, Tellers and Other Personnel
Approx. course length = 60 min.
Sales Training - Complete Package of Courses
TRC Interactive’s sales training approaches sales from a true financial institution perspective. Each module supports customer relationships, and even the most inexperienced branch personnel will not only learn strong, appropriate techniques, but also experience it when using TRC’s exclusive “true to life” experiential exercises.
Lending - Individual Online Courses
Individual Lending Courses can be purchased through BankTrainingOnline™ and CreditUnionTrainingOnline™ . These two training products are complete online libraries of courses uniquely customized to incorporate your terminology and logo so that they have the look and feel of your very own training program. Loaded with enhanced graphics, animations and special effects, these online courses engage and involve Trainees to increase retention and performance.
Lending Courses Include:
If you’d like a Free Demo of our online courses, click here!
Or you can contact us for more information on how we can help you meet your training needs, improve your training, and save money.
Full List of Online Lending Courses:
Denials, Withdrawals, and Incomplete Applications
Topics include learning the requirements for sending Adverse Action Notices when a loan application is declined, withdrawn or incomplete.
Objectives:
As a result of completing this program, you will be familiar with:
- Explain Adverse Action
- Determine when an Adverse Notice is required
- Handle declined, withdrawn and incomplete applications
Audience:
It is especially helpful to branch office personnel, Management and Supervision, Lending Personnel
Course length: 30 min.
Home Equity Closing
Topics include required documentation needed when closing a Home Equity product.
Objectives:
As a result of completing this program, you will be able to:
- Understand the required forms for closing Home Equity products
- Explain to the customer information contained in the closing documents
- Comply with applicable government regulations
Audience:
It is especially helpful to branch office personnel, Management and Supervision, Lending Personnel, Member Service Personnel
Course Length: 30 min.
Home Equity Line of Credit
Topics include Home Equity Line of Credit products and how to determine equity in a home.
Objectives:
As a result of completing this program, you will be able to:
- Define Equity
- Explain the difference between home equity line of credit products
- Calculate equity in the customer’s home
- Complete an application
Audience:
It is especially helpful to branch office personnel, Management and Supervision, Lending Personnel, Member Service Personnel
Course length: 30 min.
Intro to Home Equity
Topics include types and differences of Home Equity Products.
Objectives
As a result of completing this program, you will be able to:
- Define Home Equity products
- Explain the difference between a Home Equity Loan and a Home Equity Line of Credit
- Define “equity”
- Understand how to calculate the customer’s equity in their home
Audience:
It is especially helpful to branch office personnel, Management and Supervision, Lending Personnel, Customer Service Personnel.
Course Length: 30 min.Lending Application Process
Topics include learning how a member files a loan application.
Objectives:
As a result of completing this program, you will be able to:
- Define ways to submit an application for an extension of credit loan.
- Determine the necessary information to be provided by the customer on a loan application.
- Define when a request for an extension of credit becomes an application for a loan.
- Understand what the customer’s signature means on an application.
Audience:
It is especially helpful to branch office personnel such as Management and Supervision, Lending Personnel, Customer Service Personnel.
Course Length: 45 min. - 1 hour.Loan Documentation and Closing
Topics include preparing required loan documents and meet with the customer to close the loan.
Objectives:
As a result of completing this program, you will be able to:
- Complete the necessary loan processing documents
- Explain the applicable lending regulations to the customer
- Complete proper steps to close a loan
Audience
It is especially helpful to branch office personnel, Management and Supervision, Lending Personnel.
Course Length: 45 min. - 1 hour.
Regulations for Consumer Lending
Topics include an overview for anyone interested in learning about federal laws and regulations relating to consumer lending.
Objectives:
As a result of completing this program, you will be able to:
- Discuss the purpose and functions of lending regulations
- Disclose necessary information to customers when required
- Define the bank responsibilities to customers regarding the regulations
Audience:
It is especially helpful to branch office personnel, Management, Supervision, Lending Personnel, and Platform Personnel
Course Length: 30 min.
Lending Training - Complete Package of Courses
TRC Interactive’s Lending training approaches loans from a true financial institution perspective. Each module supports customer relationships, and even the most inexperienced branch personnel will not only learn strong, appropriate techniques, but also experience it when using TRC’s exclusive “true to life” experiential exercises.
If you’d like a Free Demo of our online courses, click here!
Or you can contact us for more information on how we can help you meet your training needs, improve your training, and save money.
